Online Car Rental Booking - FAQ

Applies to compact cars, family cars and SUVs.

 

BREAKDOWN ASSISTANCE

A 24/7 breakdown assistance is available by calling +354 519 9300.

 

MILEAGE

All rentals include unlimited mileage.

 

SMOKING

Smoking is strictly prohibited in the rental vehicle.

 

RENTAL PERIOD

Minimum rental period is 24 hours. Drop off one full hour after scheduled drop off time, will be regarded as one day rental.

 

TAX

Value added tax (VAT) is 25.5% and is included in the price.

 

CROSS BORDER TRAVEL

Cross border travel is not allowed under any circumstances.

 

TERRITORIAL RESTRICTIONS

Mini, Economy, Compact, Intermediate & Full Size categories – NOT allowed to be driven on F roads, Kjölur (road 35) and Kaldidalur (road 550).
SUVs – Allowed to be driven on F roads, Kjölur (road 35) and Kaldidalur (road 550).

The driving of rental vehicles in prohibited areas is not covered by insurance. Driving on ice, unbridged rivers and streams, foreshores and other off-road terrains is also not covered by insurance. See this official regulation for an outline.

 

CAR TYPES

Viking car rental, reserves the right to substitute the reserved vehicle with a similar vehicle in same vehicle group or in a higher vehicle group.

 

DRIVING LICENSE

The renter and each additional driver must be in possession and present a full valid driving license held for a minimum of one year at the day of rental. If renter's national driving license is not printed in Roman script (I.e. Arabic, Greek, Russian, Chinese, Japanese etc.) an International Driving Permit (IDP) or International Driving License (IDL) is required. A valid passport is requested at time of pick up.

 

AGE RESTRICTIONS

Mini, Economy, Compact, Intermediate & Full Size categories. Minimum age of a driver is 20 years of age as indicated by date of birth on the driving license and the driver must also have been in possession of a driving license for at least 1 year at the day of rental.

SUV Economy, SUV Compact, SUV Intermediate categories. Minimum age of a driver is 23 years of age as indicated by date of birth on the driving license and the driver must also have been in possession of a driving license for at least 2 years at the day of rental.

SUV Full Size, SUV Premium, SUV Luxury categories. Minimum age of a driver is 25 years of age as indicated by date of birth on the driving license and the driver must also have been in possession of a valid driving license for at least 3 years at the day of rental.

 

METHODS OF PAYMENT

The renter is required to present a credit card for booking and renting a vehicle. All major international credit cards such as American Express, Mastercard, Visa, JCB and Diners Club are accepted. All prepaid cards or debit cards are not accepted. Prepaid bookings are charged as soon as the reservation is confirmed.

- For information about cancellations please refer to “cancellation policy”.

- For information about “no shows” please refer to “no show policy”.

- Pay on arrival bookings are charged at the point of pick up.

For quoted price in EUR, the charge will be made in EUR.

For quoted price in ISK, the charge will be made in ISK.

For quoted price in USD, the charge will be made in USD.

For quoted price in GBP, the charge will be made in GBP.

 

BOOKING CHANGES

Modifications to a booking can be made at any time. Differential amount is not refunded if the modification will lead to a lower rental cost.

 

CANCELLATION POLICY

If you let us know about cancellation, 48 hours befor pickup we will recharge the full amount. If you let us know less than 48 hours before pickup we will charge you – 100% of total rental days value, for a maximum of two days.

 

NO SHOW POLICY

In case of no show the renter will be charged under the following conditions: First 48 hours of booking – full charge for rental days.

 

INSURANCES

Please note: All insurances included in the rental contract will become void if:

1. An unauthorized driver has used the vehicle.

2. If the driver of the vehicle does not possess a valid driving license at a time of an event giving rise to a claim.

3. In case of consumption of alcohol or use of mind-altering drugs.

Third Party Liability Insurances (TPL): All of our vehicles are covered by a mandatory Third Party Liability Insurance. This insurance compensates for damage caused by the rented vehicle to a Third Party.

Driver's personal accident insurance (PAI):

Collision Damage Waiver (CDW): Collision Damage Waiver reduces the renter's financial responsibility to a fixed amount of the vehicle in case of damage or theft. If CDW is not included in the rental contract the renter will be held liable for the full value of the vehicle. If the renter accepts to include the CDW in the rental contract the renter can only be held responsible for a maximum amount as follows:

ISK 300.000: Mini, Economy, Compact, Intermediate & Full Size categories.

ISK 300.000: SUV categories.

Theft Protection (TP): Included in the Collision Damage Waiver.

 

SUPER COLLISION DAMAGE WAIVER (SCDW):

The renter can include a Super Collision Damage Waiver on the rental contract in order to reduce the financial responsibility even further. Super Collision Damage Waiver can only be added to the rental contract if Collision Damage has already been included on the rental contract.

If the renter accepts to include the CDW and the SCDW in the rental contract the renter can only be held responsible for a maximum amount as follows:

ISK 80.000: Mini, Economy, Compact, Intermediate & Full Size categories.

ISK 120.000: SUV categories.

 

SAND AND ASH PROTECTION (SAAP):

Sand and Ash Protection reduces the renter's financial responsibility to a part of the vehicle in case of permanent damages on the rental vehicles paint caused by erosion or ash.

If the renter accepts to include the SAAP in the rental contract the renter can only be held responsible for maximum amount as follows.

ISK 150.000: Mini, Economy, Compact, Intermediate & Full Size categories.

ISK 170.000: SUV categories.

 

GRAVEL PROTECTION (GP):

Gravel Protection fully eliminates the renter's financial responsibility in case of damages to the windscreen, headlights and paint work of the rental vehicle caused by gravel or rocks thrown from other vehicles when passing them.

 

OUT OF HOURS FEE

Viking Car Rental offices at BSI Bus Terminal are open 24/7. Meet and Greet service at the Keflavík International Airport (KEF) and at the Reykjavík International Airport (RKV) is available 24/7.

 

ONE-WAY RENTALS

Drop off at an airport or any location in greater Reykjavik or Keflavik apart from at Viking rent a car Head Quarters will result in charge of ISK 6.900. Drop off outside of the greater Reykjavik area or Keflavik will result in a charge of up to ISK 80.000.

 

CREDIT CARD INFORMATION

Prior to handing a car over to a renter, he/she must provide Viking with a valid major credit card in the renter´s name. The credit card number and expiry date will be kept in a secure location. This is done to ensure that unexpected and unreported costs for damages, traffic violations, parking fines and any other misuse of the car caused by the renter during the rental period is paid by the renter. The credit card number and the expiry date will be kept at Viking for two weeks after the renter has returned the car, after that both numbers will be deleted from Viking files.

 

SERVICE

For picking up a damaged vehicle whereby the damage is the cause of the renter by the renter outside the greater Reykjavik area, a fee of ISK 200 is charged for each kilometer driven.

 

REFUELING CHARGE

All vehicles have a tank full of fuel when rented and should be returned with a tank full of fuel. If the vehicle is not returned with a full a tank of fuel, a surcharge of ISK 2.000 is charged plus the price of missing gas.

 

EXTRAS

Baby seat – ISK 2.000 per day.

Child seat – ISK 2.000 per day.

Booster seat – ISK 1.500 per day.

GPS – ISK 1.500 per rental day.

Luggage rack – ISK 2.200 per rental day.

Additional driver – ISK 2.800 per rental.

Refueling charge – ISK 2.000 per rental.

Prepaid fuel – 10% discount from market price.